FAQ's
Q. Why doesn't my selected item register in the Shopping cart when I select it?
A. You may have a browser that requires updating. Remember these are Free.
- For the latest Microsoft Internet Explorer browser please click here
- For the latest Firefox Browser please click here
Q. Can I return a product if I do not require it anymore?
A. Yes, you may return any product for any reason for a full credit. (some conditions apply)
- The Item must not have been used.
- The item must be returned in such a manner that allows us to sell it again in first class condition.
- Items such as book covers must not be folded so as they crease. Please use good protective packaging and include your full details or a copy of your invoice.
- If you had Free Postage with your original order and now with the credit it falls below the $120.oo we will credit the full amount of the item(s) less any applicable postage rate.
- A suggestion is to discretely try and sell the item not required, this will save you return postage costs and place the item with someone who could use it.
- Goods that are faulty (even after use)please contact us prior to returning the item.
Q. What if my order doesn't arrive do I still have to pay for it.
A. No, We are responsible for the goods up until they are correctly delivered to the address specified on your order form.
Q. What method of freight is used? both in Australia and for overseas orders
A We use Austalia Post for Both Australian and overseas orders.
Australia Post has a policy that if there is a safe location to leave the item they will usually leave the
parcel....otherwise they will leave a card in your letterbox indicating there is a packege to be picked up from
the Post Office or Mail Centre.
Overseas items are sent "Airmail" unless otherwise stipulated and delivered by your local Postal Service.
